Cancel or Modify an Order

·If you need to cancel or modify your order, contact our customer service metalroomofficial@gmail.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
·Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.

Q: Change Shipping Address

·Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.
·As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.

 

Q: Check/Track Order Status

·If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
·If your order has been shipped out, you may track shipping status on: http://www.17track.net/en . It may take up to 24 hours for your tracking information to be posted on the website.
·Contact Buysellrose Customer Service at: metalroomofficial@gmail.com if you have any doubts referring to your orders.

 

Q: Customs Taxes and Duties

·You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Buysellrose.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
·Please contact our customer service (metalroomofficial@gmail.com) if you need to re-declare product value appears on shipping paper or invoice.

Answers from CDC and WHO:

Q: Am I at risk for novel coronavirus from a package or products shipping from China? (https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

A: …In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods. Information will be provided on the 2019 Novel Coronavirus website as it becomes available.

For DHL+USPS (CHN Factory), Epacket,4PX and DHL eCommerce shipping methods, we hereby make the following statements:

• Please make sure your order address is correct and complete, especially the postal code, the detail of street, and the
doorplate number. If the items are returned due to incorrect address (e.g. the logistics information system shows “insufficient
address/dead later” or other address problems), we won’t accept any refund and replacement.
• We are not responsible for the items rejected by the customers. If there is any question, please contact our customer
service before delivery.
• We do not accept any exchange or refund due to customer or address issues.

Why we make changes on these shipping methods?

The order shipped out by DHL + USPS will be dispatched by DHL eCommerce in the final shipment. Since the return freight
is very expensive, we do not accept any returned items. And the items will be destroyed by the carrier, so they can’t be
resent free of charge. Almost the same condition on DHL eCommerce shipping method to USA and Euro countries.

For Epacket and 4PX shipping methods, we almost can not receive any returned items on time because of some regulations adjustment.
Once shipped with wrong address, it means the parcel might be lost during the return time.

Of course, we would like to offer an exchange/replacement if the parcel does not arrive due to some unpredictable factors. If
you have any questions, please feel free to contact us for further information.

*If you need to cancel or modify your order, contact our customer service metalroomofficial@gmail.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
*Please understand that if your order has been processed already, you cannot cancel  or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
*If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
*If they are ex-factory products, the cost will be 30-50% of the order amount.

*Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.
*As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.

*If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
*If your order has been shipped out, you may track shipping status online. It may take up to 24 hours for your tracking information to be posted on the website.

*Contact Buysellrose Customer Service at: metalroomofficial@gmail.com if you have any doubts referring to your orders.

 

More informations regarding to tracking an order:
*EMS Delivery Time Estimates: 7-15 Days, With Detailed Destination Tracking Status Update.(EMS Countries: United State/US, Canada, Australia and so on)
Link for reference: https://www.17track.net/en

 

*4PX Delivery Time Estimates: 7-20 Days, With Detailed Destination Tracking Status Update.
Link for reference: http://track.4px.com/?locale=en_US

 

*DHL Express Delivery Time Estimates: 3-5 Days. With Detailed Destination Tracking Status Update.
Link for reference: http://www.cn.dhl.com/en.html

 

*International Air Post Time Estimates: 2-4 Weeks, Not Include Destination Tracking Status Update.
Link for reference: https://www.17track.net/en

https://gdeposylka.ru/

https://www.pochta.ru/emspost/

https://www.ups.com/ru/ru/Home.page

https://www.usps.com/

https://www.yunexpress.com/

*Buysellrose accepts Credit Cards and Paypal as payment options.

*PayPal is the world’s trusted way to pay and get paid online. We accept Paypal payments, VisaMasterCard, Payoneer and American Express via Paypal payment system and Credit Card payment system, and other payment systems.

*You can safely enter your credit card number via our secure server and purchase directly on Buysellrose.com.

We certainly do. Depending on the size and quantity of the items in your cart international shipping will be calculated on checkout.

We take no responsibility for import taxes that may apply on entry into your country. If you are unsure about this please check with your local customs office before placing your order. Generally speaking though all our items are generally very easy to ship.

*Sometimes, we will offer coupon or discount codes for use on Buysellrose.com purchases.

*Enter your coupon when checkout, if your discount code qualifies, it will display the discount amount, and let you know how much you save on this purchase.

*Coupons are not applicable to all Account.

*No, Artsadd do not have order minimums requirement.
*Buy One customized item or One Thousand, we are happy to serve you either way.

*You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Buysellrose.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
*Please contact our customer service (metalroomofficial@gmail.com) if you need to re-declare product value appears on shipping paper or invoice.

*Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, items not as described, wrong shipping/un-deliverable address, dishonest claims, lost by post office.
*In case of issues list above, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment, refund or take credit.
*Please contact Buysellrose Customer Support Teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 24 hours.
*Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer a full refund or exchange for orders delivery over 1 month. For exchange, you need to pay the shipping fee to return and resend.

*Returning Damaged/Defective Items
In cases of damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email. Our customer support team will deal with it in less than 24 hours. (In the form of return, replacement, refund or account credit)

*If the damage/defect cannot be verified via email contact, the product may be required to be returned to Artsadd Factory for inspection before a determination can be made as to the state of the product.

Buysellrose will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Buysellrose Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution.

*Our products are shipped from China, America, Russia and Australia. Although most of the products are coming from China, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable.

On using our website and online store you are accepting our Terms of Use. You must be 16 years of age or older. If you are under the age of 16 you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Buysellrose does not intentionally collect personal information about persons under the age of 16. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a person under the age of 16, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site.

All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to you agree to accept and pay for the item(s) and agree to our order & return policies. Please note that there may be certain instances where we are unable to accept and order and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

While we strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Please note, we have made every effort to display the colours of our products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

We will follow GDPR Requirements and protect all customers’ Personal Data:
Merchant and customer names
Merchant and customer emails
Merchant and customer phone numbers
Merchant and customer addresses
Merchant store names

Please contact us if any other questions about GDPR.

BUYSELLROSE respects your privacy, and takes great care to safeguard information in our posession. Your preferences for use of your information are our highest priority. We do not share client information (including email addresses) to any third-parties and only keep them on record to keep you updated and assist in your future orders.

BUYSELLROSE, Inc. (“we”, “our”, “us”, or “Buysellrose”) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.buysellrose.com) or our mobile apps.

If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.

We may retain your personal data for as long as you have a Buysellrose account or any of the abovementioned legal basis for personal data processing still exists. For example, if you unsubscribe to our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating a Buysellrose account, we will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes.

After terminating your relationship with us by deleting your Buysellrose account or otherwise ceasing to use our Services, we may continue to store copies of your (and in regard to Merchants, your customers’ personal data) as necessary to comply with our legal obligations, to resolve disputes between you and us (or you and your customers), to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Buysellrose account, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.

Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at metalroomofficial@gmail.com

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